Shipping policy

Thank you for your interest in ComPotte products.Please review the following shipping policy before placing your order.

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We currently ship to the following countries:

Domestic Shipping: Japan

International Shipping:
Ireland, United States, United Kingdom, Italy, Australia, Austria, Netherlands, Canada, South Korea, Singapore, Sweden, Spain, Taiwan, Czech Republic, Denmark, Germany, New Zealand, Finland, France, Belgium, Hong Kong, Poland, Portugal

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■ **Processing Time**
Orders are shipped within **3–7 business days** after purchase.
(For made-to-order or pre-order items, please check the estimated shipping time listed on each product page.)

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■ **Domestic Shipping (Japan)**
• Carrier: Japan Post
• Delivery time: Usually 1–3 days after dispatch
• Shipping cost: Automatically calculated based on product size and weight
• Tracking number: Provided via email after dispatch

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■ **International Shipping**
• Carriers: EMS or DHL (depending on destination)
• Available shipping countries: Selectable at checkout
• Shipping cost: Automatically calculated at checkout based on total weight, size, and destination
• Delivery time: Typically 5–14 days (may vary due to customs or local conditions)
• Tracking number: Provided via email after dispatch

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■ **Customs Duties & Import Taxes**
For international orders, **customs duties, VAT, and import fees are the responsibility of the customer**.
Rates vary by country. Please contact your local customs office for details.

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■ **Shipping Delays**
Delays may occur due to weather, customs inspections, or carrier circumstances.
We appreciate your understanding.

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■ **Damage or Defects**
If your item arrives damaged or defective, please contact us within **7 days of delivery** with photos of the issue.
We will arrange a replacement or refund after review.

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■ **Address Errors / Failed Delivery**
If a package is returned due to an incorrect address, prolonged absence, or refusal of delivery,
**reshipping costs will be the responsibility of the customer**.
Please ensure your address is accurate and that you are available for delivery.

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■ **Contact**
If you have any questions regarding shipping, feel free to contact us at:
**[Hello@digraph.jp]**